Frequently Asked Questions
Order Overview
— What happens once I place my order?
Instant Confirmation Email: Right after placing your order, you will receive an automated email confirmation with your order number.
Digital Proof Emailed to You: Within 2 to 3 business days, you will receive a proof via email of your final digitized artwork/logo.
Proof Approved by You: You must approve your logo proof within 24 hours to keep your order on schedule! Edits to the artwork, or delays to the approval, will cause delays to your order ship date.
Production: Once you approve the logo/artwork, the order goes straight into production!
Order Ships: After production is complete, your order will go through quality control and be packaged up to ship out to you via the shipping method chosen at checkout.
- You will receive an email with your tracking number when it leaves our warehouse.
- Ground Shipping (included with your order) typically takes 3 to 5 days for delivery.
*Additions such as extra logos, excess colors or stitches beyond what we include, and upgrades in shipping method could be cause for extra costs after the point of order placement if requested. In those cases, you will be notified about those charges from our order processing team and will have to purchase them separately in a new order link before we proceed – we will never charge your credit card without your permission.
— Will I be contacted after order placement?
Wynston & Co will contact you if there are any questions regarding the details of your order.
*If Wynston & Co is unable to contact and receive a response from a customer within 14 days, the Wynston & Co reserve the right to ship the order to the customer without proof approval.
— What happens once I receive my order?
If you receive your order and you’re satisfied, please let us know by dropping a review. We truly enjoy hearing about your experience with us.
If there is something wrong with the order, please reach out to us via our Contact Us page. We must be contacted about any issues within 30 days of receipt.
Ordering Information
— Can I cancel or change my order?
If you have already approved your proof, your order is not eligible for cancellation.
After a proof has been approved, the order is in production and cannot be canceled.
If you need to change your order after order placement, please contact us with your request and we provide you with available options.
— Do you charge sales tax?
We do charge taxes. Customers in certain states may be required to remit use taxes. If your organization is exempt, please supply us with your resale certificate prior to placing your order via our Contact Us page.
Artwork
— What kind of artwork can I upload?
If you have them handy, we prefer high-res JPEG, PNG, PDF, EPS, PSD, or AI images.
(NOTE: You only need to upload your image file once per order, it doesn't need to be uploaded with each item you are purchasing.)
— Do you keep my art on file?
We sure do! We keep your artwork on file to make reordering and using your logo on future products as easy as possible. Previously approved proofs can be selected for use on new orders when “Logo on File” is selected before adding items to your shopping cart.
— Where do I upload my artwork?
On each product page, you will be prompted to upload your logo artwork file before adding items to your shopping cart. There, you will have the option to “Upload Your Logo”, "Logo On File" or "Logo Help Needed.
- “Upload Your Logo” supplies us with the artwork to begin processing your order right away.
- “Logo on File” should be used if you’ve placed an order with Wynston & Co for apparel and gifts in the past and we already have your design proofed from a previous order.
- “Logo Help Needed” should only be selected if you want time to discuss your design details with our order processing team. This option will delay the lead time of your order. If you have immediate concerns before order placement, our team of is available to help via email, phone, or our Live Chat feature.
— Can I order goods without customization (blank)?
No, all apparel and hard goods must be ordered with a LOGO or some form of decoration. We don't sell blanks.
Shipping & Delivery
— How long does it take to receive a custom order?
Overall lead time for your custom order will depend on the product, customization method being used, and the shipping method for transit to your delivery address. We showcase an estimated lead time at the bottom of each product page.
— How long will it take to get my order? (blank samples)
Blank (non-customized) sample goods ship between 1-5 business days from the ordering date, plus transit time to your location.
— Can I ship to multiple locations?
Absolutely! We do offer dropshipping to individual locations whether residential or commercial. Please email concierge@wynstonandco.com or call us at (443) 862-7183 for more information.
Payment
— What type of payments do you accept?
We accept all major credit cards (AMEX, Discover, Mastercard, Visa JCB, Apple Pay & more) and pre-approved Net 30 terms.
— When do you charge my credit card?
We authorize your card once you place the order on our website and funds are collected within 24 hours of order placement.
— Do you offer Net 30 terms?
Yes. There is a $1000.00 USD minimum on all opening Net 30 terms orders. Please contact us before you place your order if you'd like to get set up on Net 30 terms. Net 30 terms are not valid on sample orders.
Returns
— What if I’m unhappy with my order?
If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, contact our order processing team at concierge@wynstonandco.com and we will find a suitable resolution. Your experience with us is of utmost importance and we will do our best to work with you on any issue. We must be notified within 30 days.
— Can I return customized apparel/gifts?
The only returns we can accept are for defective apparel or defective decoration.
More questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.